Valens Research has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the participant) online.
1. Consent for Collection, Use and Disclosure
Your use of the Valens Research site and/or your registration for Valens Research products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Valens Research site.
Valens Research may occasionally update this Privacy Policy and will post the changes at this or another specified location.
A customer may withdraw his or her consent for collection, use and disclosure at any time. Please note that, if you do, Valens Research may suspend its provision of products and services to you.
2. Accountability
Valens Research collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
Valens Research has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that Valens Research will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Valens Research’s behalf.
3. Purposes for Collecting Personal Information
Valens Research collects and uses personal information for the following Identified Purposes:
- To understand participant needs regarding Valens Research’s services;
- To fulfill your requests for products, services or information;
- To communicate with participants and site visitors, when necessary, and to inform participants of upgrades, as well as of other products and services available from Valens Research, its affiliates and third parties, if any;
- To allow participants to access limited-entry areas of the Valens Research site;
- To personalize some of our services and products for you and to deliver targeted advertisements and offers from Valens Research’s and third parties, if any;
- To comply with any applicable law, regulation, legal process or government request;
- To respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Valens Research site or any Valens Research product or service;
- To protect the services, products or rights of Valens Research, including but not limited to the security or integrity of the Valens Research site; and
- To identify and resolve technical problems concerning Valens Research’s site, products and services.
- To someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
- A very limited amount, and in very few cases, to Valens Research’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Valens Research’s behalf for any of the Identified Purposes;
- As necessary if Valens Research has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Valens Research’s rights or property, other users of Valens Research’s web site, products or services, or anyone else that could be harmed by such activities; and
- To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
- SurveyMonkey – For surveys, we occasionally run
- FourEyes – For surveys, we occasionally run
- Facebook – We have a Valens Research Facebook page and we run Facebook campaigns
- LinkedIn – We have a Valens Reseach LinkedIn page and we run LinkedIn campaigns
- Google – We use Google Analytics on our sites as well as business accounts for email and docs. Also, some products collect usage stats via Google Analytics.
- Twitter – We have Valens Research Twitter accounts and run campaigns
- Stripe – One of our payment processors
- Paypal – One of our payment processors
- HotJar – For analytics on our websites
- ZenDesk – Support System
- Amazon AWS – For hosting and maintaining some of our website, API, and database servers
- Rackspace – For hosting and maintaining some of our website, API, and database servers
- MongoDB – For hosting and maintaining some of our database servers